Refund policy
Our 30-day promise
We take good care of our customers. If something isn't right with your order, you've got 30 days from delivery to let us know, and we'll make it right.
Not feeling it? Send it on back
No hard feelings. Just drop us a line at support@dustandmile.com within 30 days of delivery with your order number and a quick note on what went wrong. We'll email you back with the return address, then just pop it in the mail (unworn and unwashed, please). Soon as it makes it home to us, we'll refund the item to your original payment method. Return postage is on you.
Wrong size? We'll swap it, no charge
Happens to the best of us. Write us within 30 days of delivery with your order number and the size you need, and we'll email you back with the return address. Then just mail the original back (unworn and unwashed). The minute it arrives, your new size heads out the door on us. Return postage is on you. One free size swap per item.
Damaged or misprinted? That's on us
If your order shows up damaged, misprinted or just plain wrong, send us a photo within 30 days of delivery and we'll get you a replacement or a refund at no cost to you. We're sorry for the trouble.
What's not covered
- Requests made more than 30 days after delivery
- Wear and tear from normal use, or washing outside the care instructions
- Orders sent to an incorrect address entered at checkout (we'll still gladly help you track down the package)
How long refunds take
Once we've got it squared away, refunds post within 5 to 10 business days, depending on your bank or card issuer.
Questions? Just write us at support@dustandmile.com. A real person reads every message, and we'll get back to you as soon as we can.